Accessibility Policy

Effective date: Aug 31 2026
Last updated: Aug 31 2026

Our Commitment

Style & Repeat believes that fashion and online shopping should be accessible and welcoming to everyone. We are committed to identifying, preventing, and removing barriers that may affect people with disabilities when they visit StyleRepeatResale.com, review our pre-loved items, communicate with us, or make a purchase.

Accessibility is an ongoing responsibility. We will continue to review and improve our Website, content, and customer-service practices as our business and available technology develop.

Accessibility Standard

We aim to follow generally recognized accessibility practices and to work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably possible.

These guidelines support digital content that is:

  • Perceivable information can be presented in ways customers can recognize;
  • Operable Website functions can be used through different methods, including keyboard navigation where supported;
  • Understandable information and instructions are written and presented clearly; and
  • Robust content is designed to work with a range of browsers and assistive technologies.

This statement describes our goals and efforts; it is not a claim that every page or third-party feature currently achieves full technical conformance.

Measures We Take

As part of our accessibility efforts, we aim to:

  • use clear headings, readable text, and consistent page structures;
  • provide meaningful alternative text for important images where supported;
  • use sufficient colour contrast and avoid relying only on colour to communicate essential information;
  • support keyboard navigation and visible focus indicators where reasonably possible;
  • label forms, buttons, links, and checkout fields clearly;
  • provide understandable instructions and error messages;
  • avoid unnecessary flashing, rapid animation, or content that may cause physical reactions;
  • write product descriptions and policies in plain, direct language;
  • describe relevant product condition details, measurements, materials, and visible imperfections; and
  • review new content and features with accessibility in mind.

Product Photographs and Pre-Loved Items

Photographs are especially important when purchasing pre-loved clothing and accessories. We try to provide clear images and written information showing each item’s design, condition, and any material signs of previous wear.

If a disability makes it difficult for you to review product photographs or other visual information, please contact us. On request and where reasonably possible, we can provide:

  • a written description of the item and visible condition;
  • clarification of colours, patterns, closures, textures, or design features;
  • additional measurements or product details;
  • an explanation of visible marks, wear, repairs, or imperfections; or
  • assistance understanding the listing before you purchase.

We encourage customers to request this information before ordering because most items are unique and generally sold on a final-sale basis.

Assistance and Alternative Formats

If you experience difficulty accessing information, using a Website feature, or completing a purchase, please contact us. We will make reasonable efforts to provide the information or service through an accessible alternative.

Depending on the request, alternatives may include:

  • providing information in plain-text email;
  • explaining a product description, policy, or Website process;
  • helping identify the information needed to complete checkout; or
  • providing another accessible format where reasonably available.

For security and privacy reasons, we cannot ask for or accept complete credit-card information by email or social-media message. Payments must be completed through an approved secure payment method.

Third-Party Content and Services

The Website may use third-party services that we do not fully control, including our ecommerce platform, payment processor, shipping tools, social-media content, plug-ins, and external links. Although we encourage accessible services and report barriers where appropriate, some third-party content or functions may not meet the same accessibility goals as the rest of the Website.

If a third-party feature prevents you from obtaining information or completing a purchase, contact us so we can explore a reasonable alternative.

Compatibility and Technical Limitations

The Website is intended to work with current versions of commonly used browsers and devices. Older browsers, unsupported operating systems, individual device settings, or certain combinations of assistive technology may affect how some features work.

Despite our efforts, customers may encounter accessibility barriers. We welcome feedback because it helps us identify what needs improvement.

Accessibility Feedback

If you encounter a barrier or need assistance, please contact our Accessibility Contact:

Style & Repeat Accessibility Contact
Email: support@stylerepeatresale.com
Mailing address: Online in Eastern Passage, Nova Scotia, Canada
Website: StyleRepeatResale.com

When contacting us, please describe:

  • the page, product, or feature involved;
  • the barrier you experienced;
  • the browser, device, or assistive technology used, if you are comfortable sharing it; and
  • the format or assistance that would be most useful.

You are not required to disclose a diagnosis or personal medical information. We will use accessibility feedback only to respond to the request, address the barrier, and improve our services, in accordance with our Privacy Policy.

We will review accessibility requests respectfully and respond as soon as reasonably possible. If a solution requires additional time, we will provide an update where practicable.

Ongoing Improvements

Style & Repeat may update this Accessibility Policy as our Website, services, accessibility practices, or legal obligations change. The revised policy will be posted with a new “Last updated” date.

We appreciate customers who let us know when something can be made easier to access. Accessibility is a continuing process, and thoughtful feedback helps us create a better shopping experience for everyone.